The City's Communications Center processes all calls for service (police and fire) for the City of Apopka's public safety agencies. The Communications Section is central to the police and fire function. The section is the vital link between citizens requiring police or fire services and the public safety officers who respond to the event.
Handling Emergency & Non-Emergency CallsSupervised by the Communications Manager, the men and women of this section handle 9-1-1 and non-emergency calls that come in for city services after hours and coordinate all radio traffic for the city. They must promptly and courteously:
- Dispatch a police unit to handle every justifiable request made by the public for police service
- Facilitate field operations through the rapid dissemination of critical information by radio and telephone
- Provide the department with centralized control of personnel
- Receive and record requests for police service